COVID-19

We know you are counting on us to provide the fuels, products and services you need to live your lives and run your businesses. Our entire team is focused on this and we wanted to outline how Ultramar is navigating the dynamic situation caused by COVID-19.

Each part of our business has continuity plans. To boost our resilience many of our employees have been mandated to work from home. In addition, our extensive, geographically diverse supply, distribution and sales networks will help us manage interruptions to our business and maintain our service to you.

We have increased our sanitization practices in our office and customer facing locations. We have implemented an employee air travel ban, introduced mandatory self-isolation where appropriate, and required employees to stay away from work if they are unwell. For fuel deliveries, our Drivers will adhere to “social distancing” protocol and will avoid close contact with you while at your location.

Our Pandemic Response Team is closely monitoring recommendations from public health organizations such as Health Canada, the World Health Organization and government agencies. We trust these organizations to make the right decisions at the right time and are paying attention to their advice.

While the coming weeks and months may be unpredictable, rest assured, Ultramar is focused on continuing to provide you with the products and services you rely on. As always, our teams are standing by to answer any of your questions and to support you and your businesses through these dynamic times.

More product and location specific announcements below. Please check our website regularly for most recent updates.

We greatly appreciate the trust you have placed in us to be your supplier of choice.

Contact us via phone, email or online


We are proud to support drivers and the trucking industry, an essential service in these dynamic times. We're grateful for the trip you are making every day and want to show our appreciation.

Thank You Truckers!

  • All sites are open
  • Showers and washrooms available
  • Enjoy 25%* off food, drinks and snacks

Show Pipeline card to receive discount
Until May 31

Participating Locations

Province Location 25%* Food Offer Free Showers
Ontario Belleville (Quinte West)
  Cornwall
  Gravenhurst  
  Mississauga (Shawson Drive)
  Ottawa
  Prescott
Québec Brossard
  Deschambault  
  Forestville
  La Pocatière  
  Laval  
  Longueuil  
  Montréal (St-Léonard)  
  Montréal (Ville St-Laurent; route Trans-Canadienne)
  Montréal (Ville St-Laurent; rue Pittfield)  
  Québec (Vanier)  
  St-Alphonse-de-Granby
  St-Germain-de-Grantham
  St-Nicolas (Lévis)
  Vaudreuil-Dorion
Atlantic Deer Lake
  Salisbury
  St. Stephen  
  Stewiacke  
Contact Us

*At participating Ultramar/Pipeline locations. One discount per customer per day. The discount has no cash value and cannot be applied to lottery, tobacco, alcoholic beverages and non-food items. The maximum discount of $5 cannot be combined with any other promotion or discount.

Atlantic

All branches are currently closed to the public but we are ready to serve you online or by phone

Ontario

All branches are currently closed to the public but we are ready to serve you online or by phone

Quebec

All branches are currently closed to the public but we are ready to serve you online or by phone

Please contact us for any questions you may have

Residential Customer Payment Relief Options

With COVID-19 having impacts on us all, we are implementing residential payment relief to help any of our customers who might be struggling with paying their bills. From now through June 30, 2020, we will:

  • Offer increased payment flexibility
  • Waive all NSF fees
  • Waive interest charges on all overdue accounts
  • Suspend third party collection-related activities on home heating accounts

We also encourage those that can, to stay up to date with their payments to help us support those who are most in need of financial assistance.

If you have been impacted by COVID-19 and require assistance, please contact our Customer Experience team and we will be happy to discuss available options.

Atlantic

All branches are currently closed to the public but we are ready to serve you online or by phone

Ontario

All branches are currently closed to the public but we are ready to serve you online or by phone

Quebec

All branches are currently closed to the public but we are ready to serve you online or by phone

Please contact us for any questions you may have

© 2020 Parkland Corporation. All rights reserved.
™ Ultramar is a registered trademark of Valero Energy Inc. and used under license.